An unfinished system, put to work.
Jeremy took an incomplete business platform through the operating decisions needed to make it useful across an organization, preserving the vendor’s completed GIS foundation.
Read the enterprise system rescue caseWork & case studies
Real work.
Useful outcomes.
See how Jeremy has helped teams improve software, replace paper processes, and make their information more useful. Each story explains the work and the evidence behind it.
From paper check-in to simpler reporting.
A training check-in tool replaced repeated reconciliation and reduced reporting from more than an hour per class to minutes, based on firsthand estimate.
Read the custom internal application caseA shared view for a busy support team.
Approximately 75 agents, leads, and supervisors used the internal Queue Site to coordinate and see conditions sooner.
Read the operational visibility caseEmployee self-service, without starting over.
After vendor installation and basic configuration, Jeremy connected employee requests, approvals, and payroll workflows within the existing HR system.
Read the employee self-service caseA clearer path for customer calls.
Jeremy redesigned call routing around local customer service, cross-site support, and supervisor awareness. The case study includes the initial measurements and their limits.
Read the customer-service workflow caseHave a project in mind?
Tell Jeremy what you need. You do not have to know the technology or have a finished brief.